Card Not Working - Did You Activate It?

Did you receive a new card recently but it's not working?  Log in to our online card request app and activate your new Iowa One Card!


Still need to pick up your card?

If you submitted your photo online via our card request application but haven't received your card, please schedule an appointment for pick up.

  • Students can schedule an appointment using the Advising Appointment tile in MyUI.  Login with your HawkID and select UI Service Center and University ID Card Services to make an in person appointment with one of our staff.
  • Faculty/Staff and Affiliates will need to contact to request an appointment.

A valid government issued photo ID is required to receive your card.  Cards cannot be picked up by anyone other than the individual to whom the card is issued.


We Are Open! – Appointments Recommended

Our office in the UI Service Center, 2700 University Capitol Centre (UCC), is open 8:00 a.m. to 4:30 p.m., Monday through Friday.  We will be limiting the number of individuals admitted to the office due to the COVID-19 virus and guidelines for social distancing.  Therefore we highly recommend that you schedule an appointment if you need to make an in-person visit to our office.

Individuals who drop in will be asked to wait outside the office and may be admitted as time and space allow.  For guaranteed service, please contact our office with any questions or concerns regarding your Iowa One Card, if we determine that an in-person visit is necessary, our staff will assist you with scheduling an appointment. 

For additional information visit


Using Your Card for Door Access

If you are having problems accessing a building or other area with your ID card, please check with a departmental administrator to confirm that you have been assigned access privileges.  University ID Card Programs does not assign door access to individuals. Please contact us via e-mail or phone if you continue to have problems and have confirmed that you have been assigned privileges appropriately.


Iowa One Card

The Iowa One® Card is your official University of Iowa photo ID card.  It's your key to accessing many services and facilities on campus. 
Learn more about the Iowa One Card

UI Health Care Badge

The UI Health Care Badge is worn by individuals working or receiving instruction within the University of Iowa Hospitals and Clinics.  
Learn more about the UI Health Care Badge