Card not working:  You can call, email or send us a message from the Contact Us form on this website. We may ask you to bring the card to one of our offices so that we can test it. We will ask some questions so try to remember details such as:

1. Where and when were you trying to use your card when it failed?
2. What were you trying to do with your card when it failed?
3. Where and when was the last place you were able to use it successfully?

Student Charging: Questions about being able to charge with your ID? Take a look at the ID Card Charging policy.  Is your U-Bill past due? Check your U-Bill Alerts & Messages for charging restrictions.

Staff Charging: All University of Iowa employees in non-student job classifications, including those working within UI Health Care, MUST opt-in for payroll deduction to be granted ID card charging privileges.  Check your U-Bill Alerts & Messages for charging restrictions.

Name Change: Former and current University of Iowa students may change their Official Student name by completing the Online Name Change Form and submitting to the Office of the Registrar.  If you are an employee, you may complete your name change via the Employee Self-Service website. Once your name change is complete, you can get a new ID with your updated name (please note there may be a delay of 1-2 business days for the new name to appear in our system). Replacement fee will be assessed for IDs printed due to a name change.

Door Access: If you are having problems accessing a building or other area with your ID card, please check with a departmental administrator to confirm that you have been assigned access privileges.  University ID Card Programs does not assign door access to individuals. Please contact us if you continue to have problems and have confirmed that you have been assigned privileges appropriately.