Please notify our office immediately if you discover that your card is lost or stolen.

  • Send us notification using the Contact Us form on this website
  • Send an email to lostid@uiowa.edu
  • Call us (319) 335-2716
  • Stop by one of our offices
    • UI Service Center, 2700 University Capitol Centre (UCC)
    • UI Health Care Badge Center, C110 General Hospital (GH)

Promptly reporting the card missing will protect you from improper charges to your account and other misuse of the Iowa One Card.

If you suspect the theft and/or unauthorized use of your card, report it immediately to Campus Safety.

Reporting a Found Card/Reactivating Your Card

To reactivate your card after you've reported it lost, you must bring the Iowa One Card AND a government issued photo ID to our office so that we can verify your identity.

Lost/Stolen Card Replacements

Individuals must bring a government issued photo ID to our office to obtain a replacement card.

Once a replacement card has been issued, the lost/stolen card is automatically terminated and becomes a "dead card".  Dead cards cannot be reactivated.

Replacement Fee

A $35.00 non-refundable fee will be assessed each time a new card is issued to replace one that has been lost or stolen.

Replacement fees will be payroll deducted from employee paychecks, students will be billed via the U-Bill.

If the newest card becomes lost/stolen and an older card is located, the older card cannot be reactivated to avoid paying the replacement fee.